Your Online Concierge

To ensure your upcoming stay is flawless,
our Clefs d’Or Concierge service is available before you arrive.
Please, complete the e-mail form below and
submit it at least 48 hours in advance of arrival.
An "*" specifies required fields.

First Name*

Last Name*

Email Address*

Phone*

Fax

Confirmation Number

How would you like to be contacted?

-select- Email Phone Fax

What time of the day?

Arrival date

Estimated arrival time

Departure date

Trip details:

Visiting for

-select- Business Leisure

Number of Adults and Children

Airport Transfers:

The cost of the pickup/ departure transfer from/ to the airport with a Hotel car costs 3000 Rubles (one way), from/ to the railway station – 2000 Rubles (one way).

Note: Upon request of the transfer the detailed confirmation will be sent to you by e-mail.

Airline/train arrival time

Airline arrival flight number/ Train number

Airline/train departure time

Airline departure flight number/ train number

Preferred type of the transportation

-select- Hotel car Hotel minivan (5 pax) Hotel minibus (16 pax) Other

If other, specify here

Car rental:

The cost of the Hotel car is 2500 Rubles per hour, more than 4 hours – 1750 Rubles per hour, more than 8 hours – 1250 Rubles per hour.

Note: Upon request of the transfer the detailed confirmation will be sent to you by e-mail.

Date, Time, Place

Car preference

Restaurant Reservations:

TALEON Click here for description

VICTORIA Click here for description

GRIBOEDOV Click here for description

Restaurant name

-select- Taleon Victoria Griboedov

Preferred Reservation Date and Time

Number in party

Special Occasion
(Please, specify)

Special requests
(Please, specify)

Dietary restrictions Allergies
(Please, specify)

Other Restaurant Reservations:
Note: Upon request of the restaurant the detailed list of the recommended restaurants will be sent to you by e-mail.

Would you like the list of the recommended restaurants be sent to you?

Yes
No

Wellness Centre: All treatments are offered at the Hotel’s Wellness Centre. Click here for various service offerings. The services must be cancelled 24 hours in advance to avoid penalty.
Note: Upon request of the treatment the confirmation will be sent to you by e-mail.

Treatment Reservation Requests
(Enter treatment type & length)

Preferred date

Preferred time

Tour reservations:
We would be glad to arrange your cultural program in advance. All reservations require a credit card deposit & must be cancelled 48 hours in advance to avoid penalty.
Note: Upon request of the tour detailed information will be sent to you by e-mail.

Your preferences

-select- City tours Museum Tours Suburb Tours Art tours / Art Galleries Shopping Other

If other, specify here

Preferred date,
# of people

Guide and transportation:

Preferred language

-select- English German French Italian Spanish other

If other, specify here

Transportation

-select- Hotel car Hotel minivan (5 pax) Hotel minibus (16 pax) Other

If other, specify here

Theatre tickets:

We would be delighted to assist you with theatre tickets in advance. All reservations require a credit card deposit.

Note: Upon request the playbill will be sent to you by e-mail with the tickets availability and prices for you to choose.

Preferred date,
amount of tickets

Preferred performance

-select- Ballet Opera Folk show Other

If other, specify here

Additional information:

Special requests or
Preferences
(Please, specify)

If there is anything else we can do for you, please, let us know

Can we send you in future information regarding special events and announcements?

Yes
No

Questions / Comments